Calls overwhelm disability benefits call centers

Jennifer E. Engen

In summary Calls to California’s Employment Development Department disability insurance call centers surged to 12 times their normal volume in late 2021 and early 2022 as the department dealt with fraud. Many went unanswered, leaving some Californians in the lurch for months. Christina Cedillo has a sticky note on her […]

Nursing’s Wakeup Call: Innovative approaches to talent, technology, and care models

Jennifer E. Engen

Nearly every state is experiencing a nurse staffing crisis, with reports that nearly 1 in 4 healthcare organizations have a “critical” staffing shortage. The pandemic exacerbated the nursing shortage due to the patient surge, forcing healthcare organizations to pursue new strategies, including cross-training nurses in non-critical areas to fill staffing needs […]